In the hopefully unlikely event that you should ever have any cause for complaint about us or our services, we have a written complaints policy that is available on request.

  1. ​As part of our regulatory responsibilities, we take complaints very seriously and maintain a transparent and comprehensive set of procedures. The Partners/Directors will respond within five (5) business days to acknowledge receipt of the complaint.
  2. A copy of our policy and the remedies available to you can be provided on request.  You can request a copy of this policy either by post from The Albany, South Esplanade, St Peter Port, Guernsey. Channel Islands. GY1 1AQ. or via email to [email protected]
  3. In the event your complaint is not resolved to your satisfaction, you may contact the Channel Islands Financial Services Ombudsman (CIFO), which is the statutory ombudsman established pursuant to the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at [email protected] via their website at or by telephone 01534 748610.